This page outlines general refund practices, eligibility factors, and how refund requests are processed. Make sure to review it carefully before making or canceling a booking. When you make a booking through us, the actual service, whether it’s a flight, cruise, car rental, or hotel stay, is provided by the respective supplier. We serve as a connector, assisting you in comparing options and finalising your booking smoothly and securely.
Refunds and cancellations are governed by the individual policies of each service provider. This means eligibility for a refund, the refund amount, and processing timelines depend entirely on the specific rules set by the airline, cruise operator, car rental company, or hotel you choose.
To avoid surprises, we strongly recommend reviewing the cancellation and refund terms carefully before confirming your booking. These details are clearly displayed during the booking process and are also shared in your confirmation email and itinerary for easy reference. Understanding these policies in advance helps you make informed decisions and ensures a hassle-free experience if your plans change.
Flight Refund Policy
Airline refunds are determined by the fare conditions associated with the ticket purchased. Depending on the ticket type, some bookings may be refundable, partially refundable, or non-refundable.
Remember this point:
- Refund eligibility varies by airline and fare class
- Cancellation or administrative fees may apply
- Fares may offer travel credits instead of monetary refunds
- Missed flights or no-show reservations may not qualify for refunds
Once an airline approves a refund, flyodays will assist in processing it according to the airline’s instructions.
Hotel Refund Policy
Hotel refunds depend on the cancellation terms selected during booking. Each property sets its own policies, which may vary by room type or rate.
Important points include:
- Some hotel rates are refundable, while others are non-refundable
- Cancellation deadlines must be met to avoid penalties
- Refunds may be partially or not at all for late cancellations or no-shows
Special offers or discounted hotel bookings may have stricter refund rules. Approved refunds are issued according to the hotel’s stated policy.
Car Rental Refund Policy
Car rental refunds are based on the rental provider’s individual terms and conditions, which may vary by location and rental agreement.
Keep this point in mind:
- Cancellations made prior to pickup are more likely to be refundable
- Late cancellations or failure to collect the vehicle may result in charges
- Optional services, insurance, or extras may be non-refundable
If a refund is approved, it will be processed according to the rental company’s guidelines.
Cruise Refund Policy
Cruise bookings often follow structured cancellation schedules established by cruise operators. Refund eligibility typically depends on how far in advance the cancellation is made.
Factors that may affect cruise refunds include:
- The number of days before departure
- Fare type and promotional terms
- Increasing penalties closer to sailing dates
In some cases, cruise operators may offer future travel credits instead of cash refunds. All cruise refund decisions are made by the cruise line. (T&C Applied)
Service Fees
Certain service or processing fees charged by flyodays may be non-refundable. These fees cover booking management, system processing, and customer assistance. Any non-refundable fees will be disclosed during the booking process when applicable.
Refund Processing Time
When a refund is approved by the supplier:
- Processing timelines may vary depending on the provider
- Depending on the provider, processing times may differ
- Refunds are typically issued using the original payment method
flyodays does not control processing times once refunds are released by suppliers. (T&C Applied)
Changes, Cancellations, and Service Disruptions
Customer-initiated changes or cancellations are handled according to the supplier’s rules. If a service provider makes changes or cancels a booking, available refund or rebooking options are determined by that provider. flyodays will make reasonable efforts to communicate available options, but cannot guarantee outcomes beyond supplier policies.
Requesting a Refund
To request a refund, customers should:
- Review the refund and cancellation terms of their booking
- Submit a request through the provided support information
- Ensure all booking details are accurate and complete
Incomplete information may delay or affect refund processing
Policy Changes
This Refund Policy may be updated from time to time to reflect operational or regulatory changes. Continued use of the website and services indicates acceptance of the revised policy.
Customer Support
For assistance related to refunds, cancellations, or booking concerns, customers may contact support via Contact Us
This Refund Policy provides general information and does not replace or override the specific terms set by airlines, hotels, car rental companies, or cruise operators.