At flyodays, we believe in commitment and transparency from the moment you click "Book Now” till you are with our travel supplier. In this policy, we are about to outline our commitment to managing your travel arrangements, which we handle with precision, care, and a seamless transition from your screen to your destination.
1. Booking Confirmation & Receipt
Your journey begins the moment your payment is successfully processed. flyodays utilizes an automated system to trigger an official confirmation email within minutes.
- The Itinerary: Your email would be your official itinerary documentation between flyodays and you.
- Missing Confirmations: If you do not see this email in your inbox or spam folder shortly after booking, please contact our customer care team immediately to resolve any technical issues.
2. Partner Coordination
Once your booking is confirmed, flyodays immediately transmits your details to our travel partners, including airlines, hotels, and cruise lines.
- Secure Integration: We utilize secure, direct connections to ensure your reservation is officially locked in with the supplier.
- Provider Responsibility: While flyodays handles the digital fulfillment, the physical travel experience (seats, rooms, etc.) is provided by our carefully selected partners.
3. Issuance of Travel Documents
Documentation delivery varies based on the type of service booked:
- Flights: flyodays will email an official e-ticket itinerary/receipt for use during check-in.
- Hotels: We provide a digital hotel confirmation voucher to be presented at the front desk.
- Cruises: You will receive a cruise confirmation voucher from us; more detailed booklets are typically sent by the cruise line closer to departure.
- Review Policy: We request that you review all documents immediately and notify flyodays of any inaccuracies.
4. Pre-Departure Support
Our service extends beyond document delivery. flyodays provides ongoing assistance regarding baggage policies, check-in procedures, and destination requirements.
- Verification: We also recommend that you verify all the flight details and travel requirements, such as travel documentation (visas & passports), directly with the carrier or local authorities before your departure in advance.
5. Support During Travel
If you need immediate needs fixed during your trip, like delays or room/suite issues, then the on-site provider would be the fastest point of contact.
If you encounter any issues that the on-site supplier cannot resolve on your end, then we are here to assist you and advocate for you remotely.
Our Fulfillment Promise
We here at flyodays prioritize providing our customers with a smooth processing of their booking with thorough support for a successful and memorable trip. We aim to offer trust through reliability, commitment, and transparency every step of the way.